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Customer Relation Officer

Job overview:

Job Category

:

Walk In Interviews

Preferred Gender :

:

Female

Job Level

:

Entry Level

Salary

:

Negotiable

Experience

:

Not Required

Job Location

:

Kathmandu

Apply Before

:

22 Sep 2019

Educational Descriptions:

  • Required Education : Bachelor
  • Expected Faculty : Management

Job Specification:

  • Proven customer support experience.

  • Strong phone contact handling skills and active listening

  • Familiar with CRM systems and practices

  • Customer orientation and ability to adapt/respond to different types of characters

  • Excellent communication and presentation skills

  • Ability to multi-task, prioritize and manage time effectively

  • High school or equivalent; college degree preferred

Specific Requirement :

  • Contribute to team effort by accomplishing related results as needed.

  • Build sustainable relationships of trust through open and interactive communication.

  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure
    resolution.

  • Keep records of customer interactions, process customer accounts, and file documents.

  • Resolve customer complaints via phone, email, mail or social media.

  • Use telephones to reach out to customers and verify account information.

  • Greet customers warmly and ascertain problem or reason for calling.

  • Advise on company information.

     

How to apply for this post ?

  • Interested candidate can apply online or can send their updated CV at clientrelation@globaljob.com.np
The deadline to apply for the above position is September 22 2019.

For the above positions:

  • Candidates are requested to mention and include their age, percentage/CGPA from SLC and above level. Failure to provide the information will lead to disqualification.
  • Candidates must specifically mention the preferred ‘Location’ feasible for them.
  • The eligible candidates meeting the above qualification and criteria shall be shortlisted and will be informed for further selection process. Only short listed candidates meeting the above criteria will be contacted for selection process.

Applying procedure:

  • For Accountholders: Log in to globaljob.com.np and access your account.
  • For new user, Create New Account
  • Click ‘Apply Online’ button in this page.
  • For further confirmation, click on “Jobs I have applied to” option on your profile page after you log in. Once successfully applied, the job title and the organization name will be displayed in the list along with the applied date.

About company

Company: A Repute company

Industry: Banking, Finance & Insurance Services

Location: Ratnapark