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Costumer Relation Manager

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Job overview:

Preferred Gender

:

Male/Female

Job Level

:

Entry Level

No. of vacancy/s

:

2

Salary

:

NRs. 30000-40000

Experience

:

4 years

Job Type

:

Full Time

Job Location

:

Kathmandu

Apply Before

:

30 May 2019

Educational Descriptions:

  • Required Education : Bachelor

Job Specification:

  • Bachelors degree in Hospitality Management, Tourism or Masters in Business Administration 
  • Proven work experience as a Guest Relations Manager, Hotel Manager or similar role
  • Proficiency in English; knowledge of other languages is a plus
  • Customer service drive with outstanding communication and active listening skills
  • Ability to work flexible hours
  • Strong sense of responsibility and a professional presentation

Job Responsibilities :

  • Provide upscale guest service experiences for clients throughout their stay
  • Ensure clients are properly greeted upon their arrival
  • Monitor daily bookings and ensure assigned rooms are prepared prior to check-in
  • Coordinate luggage collection and storage
  • Oversee check-in and check-out procedures, including reservations and financial transactions
  • Promptly address guests’ requests, like in-room dining
  • Actively listen to and resolve complaints
  • Ensure special guests, like disabled people, elderly, children and VIPs, receive personalized services
  • Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns
  • Inform clients of our hotel services, including breakfast and dining options
  • Promote all hotel amenities, conveniences and programs offered
  • Manage guest relations team (including Receptionists and Concierges) to ensure we comply with all standards and operating procedures
  • Appraise team’s performance and produce regular reports
  • Examine daily duties, assign tasks and check on progress
  • Analyze customer feedback from hotel guestbook and online reviews and suggest ways to improve ratings
  • Recommend local tourist spots, including places to dine, shop and sight-see
  • Establish friendly relationships with regular hotel clients

How to apply for this post ?

Register or login to www.globaljob.com.np or send your updated CV or resume to recruitment@globaljob.com.np

The deadline to apply for the above position has already expired on May 30 2019.
This job has been viewed 83 times.

About Company

Company: A well reowned hotel

Location: kamladi

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