Customer Relation Officer

Job Specification:

• Proven customer support experience.

• Strong phone contact handling skills and active listening

• Familiar with CRM systems and practices

• Customer orientation and ability to adapt/respond to different types of characters

• Excellent communication and presentation skills

• Ability to multi-task, prioritize and manage time effectively

• High school or equivalent; college degree preferred

Job Responsibilities :

• Contribute to team effort by accomplishing related results as needed.

• Build sustainable relationships of trust through open and interactive communication.

• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure
  resolution.

• Keep records of customer interactions, process customer accounts, and file documents.

• Resolve customer complaints via phone, email, mail or social media.

• Use telephones to reach out to customers and verify account information.

• Greet customers warmly and ascertain problem or reason for calling.

• Advise on company information.

   

How to apply for this post ?

• Interested candidate can apply online or can send their updated CV at clientrelation@globaljob.com.np