IT Systems Specialist Entry

Job Specification:

• Degree in Computer Science or related field OR 1-2 years of relevant experience
• Technical troubleshooting skills
• Practical work experience
• Ability to deliver effective customer service
• Ability to communicate with clarity and precision, both orally and in writing, and the ability to develop effective working relationships with customers and peers.
• excel in a collaborative environment and are truly interested in providing great customer service

Job Responsibilities :

• Image systems using enterprise tools, deploy hardware, install software as needed and complete final user configurations on newly deployed systems.
• Complete physical inventory and assist in maintaining the CSS storage areas.
• Diagnose and resolve end user system and software problems in a highly complex distributed computing environment while complying with the agreed upon Service Levels.
• Utilize Remote Assistance Tools in troubleshooting workstation issues.
• Troubleshoot, research, and resolve end user hardware issues.
• Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
• Troubleshoot, research, and resolve end user standard applications (MS Office 2013 Suite, custom and commercial off-the shelf) issues in workstations with multiple platforms and operating systems at a higher technical level.
• Handle virus alerts by ensuring that computers have latest anti-virus software and definitions, and clean virus and malware from infected devices.
• Collaborate with other IT service teams, validate solutions to ensure incident or service request is adequately resolved, verify with customers, and coach users in correcting reported problems as appropriate.
• Actively manage assigned tickets with accurate and timely information and escalate as needed.

How to apply for this post ?

Apply Online or send updated CV/Resume at hrservices@globaljob.com.np